Importing duplicates everytime I play.

Posted:
Fri Sep 19, 2014 2:57 am
by Pha1m
Every time I start Pokertracker and push Get hand while playing, poker tracker starts to import duplicates. Why?
I can“t find any fault with the stats after I have played a session.
Re: Importing duplicates everytime I play.

Posted:
Fri Sep 19, 2014 3:28 am
by WhiteRider
Please read
this guide which explains how to avoid that.
Re: Importing duplicates everytime I play.

Posted:
Mon Oct 20, 2014 12:16 pm
by joaoleao
Hi
I had the same problem some time ago. I ultimately had someone from PT support team remotely examining my system to figure out what was going on.
I turns out that you have to wait a certain amount of time between closing the Poker Client (PokerStars, FullTilt, etc) and stopping the hand import process. It was explained to me that if you don't allow a period of 5 to 10 minutes between these actions, the hand histories get locked and aren't cleared from from the HH folder. That's why they are imported again in the next session. It's unclear to me wether this happens only with some systems or if everyone should observe this behaviour.
So for the shorter answer (that at least worked for me):
When you're done playing, close the poker client (e.g. PokerStars); wait 5 to 10 minutes; hit "Stop importing hands" or just quit PT4. The next time you import hands you shouldn't get duplicates anymore.
Re: Importing duplicates everytime I play.

Posted:
Tue Oct 21, 2014 3:10 am
by WhiteRider
That is Mac OSX specific, but applies to all Mac systems.