Updated to v.4.10.9 and all my hands are missing

[Banankaka]

I just bought PT4 after using the trial version for a month. Was it a mistake to replace the old version with v.4.10.9? Because I ended up with an empty PT4.

Now I'm trying to get the hands from my disk, it looks like they are getting imported but nothing shows up in PT4 anyway. I feel I need help from here!

I've also played a couple of days between the expiry of the trial and my purchase/update, and those hands are not stored in the path where the rest of the hands are saved, any idea why?

Thanks!

[Banankaka]

I write to PT support instead

[kraada]

Thanks for creating a ticket; we'll work with you there to figure out what went wrong and we'll get you back up and running.

[Banankaka]

Yeah sorry for posting here. Thought I did the right thing. Thanks a lot!