PokerTracker

Good afternoon:
Sorry, I speak only a little English.
I have a problem with the popup in cash, I can´t see it. But if I can in tournaments.
What can happen?
Greetings.

If you don't have a large database then try a full cache rebuild via 'Database -> Database Management -> Rebuild Cache -> Full Cache Rebuild'. If that doesn't change anything then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue with your popups and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Sorry, the problem continues.

Trouvian wrote:Sorry, the problem continues.

Then please follow the steps at the end of my previous reply:

Flag_Hippo wrote:If that doesn't change anything then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue with your popups and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Flag_Hippo"]If that doesn't change anything then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue with your popups and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Thanks, but I fixed it by creating a new HUD.

Thanks for letting us know.