HUD not working with certain tournament titles

[jtedrow]

didn't work with this tournament title:

2500_2day.png

(4.42 KiB) Downloaded 18 times

probably won't with these either I'd imagine?

1000_2day.png

(3.99 KiB) Downloaded 18 times

notsure_.png

(8.93 KiB) Downloaded 18 times

This is for BetMGM. I also included an example HH from the last 1k Main Event where the HUD didn't work.

[jtedrow]

Actually, wasn't able to upload a txt file, but here it is:

***** Hand History for Game 580632837 *****
NL Texas Hold'em $1,000 USD Buy-in Trny:125557759 Level:16 Blinds-Antes(3.5K/7K -875) - Sunday, August 16, 21:34:20 EDT 2026
Table CLUB CHAMPIONSHIPS #53 - $1K ​​CHAMPIONSHIP (2-DAY . TROPHY) - $300K GTD (125557759) - Table #10 (Real Money)
Seat 1 is the button
Total number of players : 7/8
Seat 5: Spresso ( 434,710 )
Seat 6: SurplusV4lue ( 81,625 )
Seat 1: Xplsdontraisex ( 152,485 )
Seat 2: blubber77 ( 496,215 )
Seat 4: jdrisco6 ( 467,400 )
Seat 3: myKidsnoeat ( 278,214 )
Seat 7: simISgg ( 501,437 )
Trny:125557759 Level:16
Blinds-Antes(3,500/7,000 -875)
Xplsdontraisex posts ante [875]
blubber77 posts ante [875]
myKidsnoeat posts ante [875]
jdrisco6 posts ante [875]
Spresso posts ante [875]
SurplusV4lue posts ante [875]
simISgg posts ante [875]
blubber77 posts small blind [3,500].
** Dealing down cards **
Dealt to SurplusV4lue [ 4s Ad ]
myKidsnoeat posts big blind [7,000].
jdrisco6 folds
Eyeon has joined the table.
Player Eyeon has been moved from table 24 to this table
Spresso folds
SurplusV4lue folds
simISgg folds
Xplsdontraisex raises [17,500]
blubber77 folds
myKidsnoeat is all-In [270,339]
Xplsdontraisex folds
myKidsnoeat does not show cards.
myKidsnoeat wins 304,464 chips

[Flag_Hippo]

Thanks for the report. The hand you posted is from August and doesn't match the tournament in your screenshot, so we'll need the hand history files from that tournament, along with a log file attached to a Support Ticket.

If logging was enabled when the problem happened, click 'File > Open User Data Folder' in PokerTracker 4, then open the 'Logs' folder and the 'Archive' folder inside it. The logs there are named by date and time. We need the 'PokerTracker4' log from that session, not the 'PokerTrackerHud4' log. If you're not sure which log is the right one, compress the whole 'Archive' folder instead.

If logging wasn't enabled, please enable it, play one of these tournaments until the problem happens again, and then create a support bundle. Our bug report guide explains how.

Please attach the log file (or 'Archive' folder, or support bundle) to a Support Ticket along with the hand history file(s).