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unkown problem . Hud/poker tracker

PostPosted: Thu Nov 20, 2025 9:32 pm
by runswell
My tracker seems to freezing and not updating hud. it seems to get worse the more tables I add. This has never been a problem. Ive downloaded the lastest version

Re: unkown problem . Hud/poker tracker

PostPosted: Fri Nov 21, 2025 12:38 pm
by Flag_Hippo
If you don't have a large database then go to 'Database -> Database Management'. Click the 'Housekeeping' button and run the following in this order:

1. Reindex
2. Cluster
3. Vacuum/Analyze

After the housekeeping is complete rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'.

If that doesn't resolve the problem please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you.