PT4 doesn't work

[LastAction]

Hi,

I purchased my PT4 license in 2016, and today I'm getting a message saying the following: " Your Pokertracker 4 Support and Maintenance agreement expired on September 16,2025. You will no longer be able to run updated versions of Pokertracker until your agreement is renewed"

How is all this possible if I have the old licenses?

thanks in advance

[Flag_Hippo]

That sounds like you are using a different license from the one that's on your account. Please make sure you are using the correct license - click 'Help -> About' in PokerTracker 4 and check what is displayed there (do not post those details here in a public forum). If you are using the wrong code you can change it - see this guide. If you have any further queries regarding your account/license then please open a private Support Ticket.