PokerTracker

Hello, I keep getting this error: Error: GG Poker: daabbc0 action out of sequence (Hand #OM505060261) (Line #1303) when Im uploading my hands. Im playing PLO on GG Poker and I noticed error occurs when someone decides to get EV cashout. And even tho I never do it, when someone does PT4 doesn't add this hand to my results... Any chance fixing this?


This is full example of hand:
Poker Hand #OM505109714: PLO ($0.1/$0.25) - 2025/06/30 01:01:49
Table 'PLORed7' 7-max Seat #1 is the button
Seat 1: Hero ($27.1 in chips)
Seat 2: 46040881 ($25 in chips)
Seat 3: 31033817 ($24.27 in chips)
Seat 4: 1f474d02 ($25.08 in chips)
Seat 5: a89d28c8 ($52.71 in chips)
Seat 6: 31d625e4 ($114.09 in chips)
Seat 7: 97073bb6 ($25 in chips)
46040881: posts small blind $0.1
31033817: posts big blind $0.25
*** HOLE CARDS ***
Dealt to Hero [2d Kc Js Qd]
Dealt to 46040881
Dealt to 31033817
Dealt to 1f474d02
Dealt to a89d28c8
Dealt to 31d625e4
Dealt to 97073bb6
1f474d02: calls $0.25
a89d28c8: folds
31d625e4: calls $0.25
97073bb6: folds
Hero: folds
46040881: folds
31033817: raises $0.85 to $1.1
1f474d02: calls $0.85
31d625e4: calls $0.85
*** FLOP *** [9h Qh 7s]
31033817: bets $1.7
1f474d02: calls $1.7
31d625e4: calls $1.7
*** TURN *** [9h Qh 7s] [Ts]
31033817: bets $8.5
1f474d02: raises $13.78 to $22.28 and is all-in
31d625e4: folds
31033817: calls $12.97 and is all-in
Uncalled bet ($0.81) returned to 1f474d02
1f474d02: shows [9d 2c 9s 7d] (three of a kind, Nines)
31033817: shows [Jd Ks Tc Td] (a straight, King to Nine)
31033817: Chooses to EV Cashout
*** RIVER *** [9h Qh 7s Ts] [Qs]
31033817: Pays Cashout Risk ($1.76)
*** SHOWDOWN ***
31033817 collected $50.44 from pot
*** SUMMARY ***
Total pot $51.44 | Rake $0.75 | Jackpot $0.25 | Bingo $0 | Fortune $0 | Tax $0
Board [9h Qh 7s Ts Qs]
Seat 1: Hero (button) folded before Flop (didn't bet)
Seat 2: 46040881 (small blind) folded before Flop
Seat 3: 31033817 (big blind) showed [Jd Ks Tc Td] and won ($50.44) with a full house, Tens full of Queens, Cashout Risk ($1.76)
Seat 4: 1f474d02 showed [9d 2c 9s 7d] and lost with a full house, Nines full of Queens
Seat 5: a89d28c8 folded before Flop (didn't bet)
Seat 6: 31d625e4 folded on the Turn
Seat 7: 97073bb6 folded before Flop (didn't bet)

I don't have an ETA for the fix but if you open a Support Ticket you can be notified when it is available.

Same here, its like 8-10 hands with error /1500 at importing. Someone cashouts in every hand with this error, so usually big pots which make the whole session result irrelevant :(
Any updates on this?

I don''t have an update at this time. If you open a Support Ticket you can be notified when a fix is available.

Any update on this? Its at least 3 weeks now, PT4 is useless with the biggest hands not even being imported, and i guess it affects thousands of players.

This month should be taken off the license really... this is not what we are paying for. We can't even manually add these hands. It looks like an easy fix...

This issue will be fixed in the next release. I don't have a specific date for when that will be but it should be soon subject to internal testing.

Sounds great!

PokerTracker v4.18.12 has now been released with a fix for this issue:

PokerTracker 4.18.12 Release Notes

Download PokerTracker 4