Problem

[Bizepsbenny]

Hey guys,

I can`t import hands in my PT4.
I got an error as you can see in the picture. How can I fix it?

Kind regards
Benny

[Flag_Hippo]

In PokerTracker 4 select 'Configure -> Site & Import Options -> Preferences' and make sure the 'Databases' boxes both have 'Current Active Database' selected.

[Bizepsbenny]

Hey thx,

I did so, but still the same error.

[Flag_Hippo]

In PokerTracker 4 click 'Database -> Database Management', click your database then 'Rebuild Cache -> Full Cache Rebuild' to make sure your database is updated to the most recent version and then try the import again.

[Bizepsbenny]

hey thx again,

I did so -> new problem: Unable to rebuild cache

[Flag_Hippo]

This error will be because you are using a very old version of PostgreSQL such as v8.4 which reached its end-of-life in 2014 and is now below the minimum required version for PokerTracker 4. To fix the issue and get your database updated you will need to install and use PostgreSQL version v16 and then restore your database(s) - see this guide:

https://www.pokertracker.com/guides/PT4 ... postgresql

[Bizepsbenny]

ok I did so.

I installed version 17.2

new error while starting pt4 ->

Error connecting to the default database.
Please select one of the valid databases below or create a new one.


Unable to create PostgreSQL database: PT4_2025_02_10_200518
Reason: Error: Unable to execute query:

[Flag_Hippo]

To fix the issue and get your database updated you will need to install and use PostgreSQL version v16

I installed version 17.2

My instructions were to install PostgreSQL v16. PokerTracker 4 does not support PostgreSQL v17 so please uninstall it and install PostgreSQL v16 instead:

https://www.pokertracker.com/guides/PT4 ... ql-version

[Bizepsbenny]

ok thx it works now.

[Flag_Hippo]

Great. Thanks for confirming.