PokerTracker

Hello all , is it possible to ask if any of you encounter the issue after doing the steps for House Keeping you data base , Pokerstars will not be able to load the tracker on the tables . And also now everytime i try to close the program it`s freezeing .
I am not able to send a picture of the issue but is someone aware of this type ?
Thank you

Try the housekeeing once more by running the following in this order:

1. Tune PostgreSQL (this only needs to be completed once ever. If this step fails, you can safely skip to step #2)
2. Reindex
3. Cluster
4. Vacuum/Analyze

After the housekeeping is complete make sure you then also rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'.

If that doesn't resolve the problem please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs. If PokerTracker 4 freezes youwill need to grab your log file manualyl from here before restarting PokerTracker 4:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

Tutorial: Reporting A Problem