Questions and discussion about PokerTracker 4 for Windows
Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
by Sucre7792 » Sat Jan 18, 2025 11:46 am
I dont know why that happens. but everytime i want to open a hand in the replayer by double clicking I get the errormessage
"Invalid Date: APR-2010=" (I was not able to upload a picture here)
when I close that message and double click again I can see the replay and everything works and from that on that message does not appear again. it only happens the first time I want to replay a hand after starting pokertracker. Can someone help?
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Sucre7792
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by Sucre7792 » Sat Jan 18, 2025 11:47 am
oh and once i click on OK then a second error comes with OCT instead of APR
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Sucre7792
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by Flag_Hippo » Sat Jan 18, 2025 1:14 pm
So we can follow up with you on this please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a
Support Ticket. If you could also
attach a sample of your hands to the ticket as well that would be helpful:
Tutorial: Reporting A Problem
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Flag_Hippo
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