faulty after house keeping

[Chipppps]

Hi,

i loaded PT4 and after it loaded i was prompted to do house keeping and i followed the steps and after that my hud isnt working properly, also the software is running laggy now.

when i click get hands when playing, then try to stop it, it takes several minutes to stop.

any ideas what may be happening here?

thanks.

[Flag_Hippo]

If you don't have a large database perform a full cache rebuild via 'Database -> Database Management -> Rebuild Cache -> Full Cache Rebuild' and see if that resolves it otherwise please send us your support bundle. To do that turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket where a technician can review your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that's done try creating a new database and that should get things up and running again in the meantime:

Guide: Creating A New Database in PokerTracker 4

[Chipppps]

I have to attach the bundle, hopefully thsi is what you need.

[Panomaly]

hi
I am having the same issue.

My database is only 610 mb big.

The issue started after upgreading postgresql to 12 to version 16

[Flag_Hippo]

I have to attach the bundle, hopefully thsi is what you need.

I've sent you a PM. If you need further assistance you should open a Support Ticket and attach your support bundle there:

Guide: Attaching Files

[Flag_Hippo]

I am having the same issue.

My database is only 610 mb big.

The issue started after upgreading postgresql to 12 to version 16

Please report that as I described above as we'll need to review your logs. If you are having issues with PostgreSQL v16 then I would recommend reverting to PostgreSQL v12 in the meantime.