Cache update failure due to an invalid custom stat. You will

[Corcho7303]

i updated the database, but then i got this message: Cache update failure due to an invalid custom stat. You will be unable to import until the stat is fixed or removed.'

How do I find out which stat is invalid? i cant play :( help please

[Flag_Hippo]

In PokerTracker 4 click "Database -> Database Management", click your database then "Rebuild Cache -> Full Cache Rebuild". Be prepared for this to take some time if you have a large database, so you'll want to run it when you're not using PokerTracker 4 for a while). Make sure that your computer does not power itself off or go to sleep while it's running or you will need to run it again from the start. If that doesn't fix it then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the error message and then attach your support bundle to a Support Ticket where a technician can review your logs and advise accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

[JaneDoe111]

Hi !

I do encounter the same issue.
I have followed the rebuild cache task but it keeps crashing !

Should i open a new topic?
I will try to open a support ticket with my logs.

[Flag_Hippo]

Please open a Support Ticket for this with your support bundle where a technician can review your logs and follow up with you.