Hud won't load on ACR

[Flag_Hippo]

I also recently started playing on ACR and would like to have the HUD available. I do not even see ACR listed in the lists of networks and sites?

Americas Cardroom (ACR) is a member of the Winning Poker Network (WPN) and we have a guide for that here:

Winning Poker Network Configuration Guide (WPN)

[nickthestick11]

I am getting this error: Error: Yatahay Network: Invalid limit

[Flag_Hippo]

There appears to have been a site update which has affected hand importing. If you open a Support Ticket and attach a sample of your hands we can notify you when an update is available.

[waltonjb]

+1
Fine as of 10 PM last night, Errors all day today. I can see in the log files the Invalid Limit error message.

Uploaded Support Package in ticket 1140470

[KsTcBestHand]

Same issue here. Hand history file looks fine to me.

[DPB3]

same issue here

[Dexzterity]

Same issue here.

[NimhOfJoy]

I just submitted a ticket as well. Wondering if anyone has any idea whether the HHs ACR is writing will be importable at some point or if they're coming out corrupted in some way. Mostly because I'm debating whether I should wait until the bugs are ironed out or if I will be able import these hands later.

[waltonjb]

I pinged someone pretty close to the ACR release schedule and devs, they said ACR made a change that was necessary and not a bug to fix and that PT4 needs to make the necessary changes to fix the import.

[Flag_Hippo]

A pre-release build that resolves this import issue can be downloaded and installed from here:

Download PokerTracker v4.18.7.3406 (Windows)

Download PokerTracker v4.18.7.3406 (macOS)

If you run into any problems while using this build please let us know via a support ticket here.