Very few stats on PS

[bingbang]

For some reason I just don't get that many stats on the tables anymore. What I mean by that is that I might get stats for 1 or 2 players, but that's it. Sometimes I don't even get the table avgs anymore. I've checked through the tutorial and checked the common problems but nothing helps. Minimum hands required is set to 1 as is hands used for avg. HH files directed to Program\Pokerstars\Handhistory (which was working fine previously). I should mention this problem began after the registration issue with PAHUD, and that PT is importing all the hands fine. Please help!

[bingbang]

please help (bump)

[Amerzel]

If you do an "Options" -> "Prefrences" -> "Refresh Rates" -> "Refresh Every X Hands". and change the X to anything else it should fix it. I flip back and forth between refresh every 1 to 2 hands. I don't know why but new tables don't properly update unless you manually refresh them. This is the only thing I've found that fixes it. :-(

Hope that helps,
Amerzel

[WhiteRider]

Enable logging, and send the PAHud.log file via the Support system so that we can review your configurations and troubleshoot the issue.
Tutorial: How to Create a Log File

[bingbang]

I can't seem to attach the log file off this site.......any problems?

[WhiteRider]

What is happening? You should click "Browse" on the ticket page, not "Attach".

[bingbang]

yes, I clicked browse to locate the file and then I hit attach

[WhiteRider]

Did it attach OK? It should appear below the box in red, but you don't actually need to click attach.

[bingbang]

no it doesn't attach at all, and I don't see the red box. I've tried several times. I also tried to reply-email it to you via support a couple of times but It kept getting returned for some reason.

[WhiteRider]

It can sometimes take a while to upload it when you click Attach, but as I said, if you are only attaching one file you don't actually need to click Attach after you've browsed to the file.