PokerTracker

Piv Cake:

Real money hand histories can't be read. PT3 states "Play money hands are not supported" I was already advised to change the uni-code language settings but still PT3 can't properly read hand history and HUD ain't working.

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Piv Merge:
In the case of Piv Merge, they upgraded their GUI last night. PT3 used to work at this GUI and read hand histories but as of today I can't read hand histories as seen in the image
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Any suggestions for these problems?

Thanks

We are aware of the Merge issues and will be putting out a new Beta release later today to fix these problems. This is the first I've heard of the Cake issue though - could you attach a hand history file that is not importing to a support ticket for us so that we can investigate further for you?

kraada wrote:We are aware of the Merge issues and will be putting out a new Beta release later today to fix these problems. This is the first I've heard of the Cake issue though - could you attach a hand history file that is not importing to a support ticket for us so that we can investigate further for you?

Actually I've already addressed this issue to support. I was advised to change the uni-code settings and they also said that there was nothing wrong in the hand histories I've sent to them.

Then please follow up via your ticket where we have all the information - we will be able to help you more directly there.