Zoom HUD

[camelino]

Hi

I am testing PT3 because you have Zoom support.

Hands are imported, HUD works fine on non-Zoom tables. I have checked Zoom HUD option in Import tab for Pokerstars.

But the HUD does not open for Zoom for me.

If you can solve this for me within 24 haours I will buy PT4 to play that weekend.

[Valtsu]

I have this same problem. Using 32bit vista and playing at .eu site if it matters.

[lgwong]

me three

[mrcsmmr]

Also using Vista (64bit) and it doesn't work.

[Moleskin]

Same problem for PT4 (vista 64)

[Peligroso]

Please enable logging (Configure -> Options -> Logging enabled), reproduce the problem and then shut down PT3 and attach the PokerTracker.log file found at C:/Program Files/PokerTracker 3, (not in the logs sub-directory), to a Support Ticket prior to restarting PT3 so we can investigate this issue further.

[kraada]

So just to confirm:

(1) Everyone in this thread is using Vista
and
(2) Everyone in this thread has Enable Zoom Hud checked?

Is anybody getting any error or does the HUD just fail to appear?

Would one of you be able to report this problem and post your ticket number here? That would help us.

[camelino]

Hi

I am using Vista
I have Zoom HUD enabled in Pokerstars Import Options

No Error, HUD just wont come up. (Hands are imported though and visible in reports)

Support Ticket #119767

thx guys

[kraada]

Thanks, we're looking into it and it does sound like it may be a problem with Zoom support for Vista. We will let you know as soon as we have a fix.

[flobalob]

I'm running Windows7 and the HUD simply doesn't show. Hands are being imported so it appears to simply be the HUD.