PokerTracker

I paid for PT3 on Wednesday and never received a code. Sine then I have sent numerous emails describing my problem. I have not received any replies. Additionally, the links you provide to check on your "support tickets" do not even work. My support ticket is 115354. This is absurd.

We apologize for the experience that you have been having. We changed our website this week and it appears your ticket was caught in a problem that has since been fixed.

I will escalate this issue for you and get you a response as soon as possible.

It's only been two days for me, and I'm not as angry @ support, but my PT3 isn't working at all anymore, so if you could escalate ticket # 115377, I'd appreciate a response ASAP - I want to get this fixed tonight so I can play!

Done - now that your log file is in the ticket that will also help considerably.