Hero Poker issues (Merge)

[Wraith]

I'm having several issues with PT3 on Hero poker.

In several of their freerolls MTT, the HUD refuses to come up but PT is still importing the hands. Once completed the finishes/amount won are blank. When the HUD does show up, they're always in the wrong position (except my own, ironically) and I have properly selected the preferred seating positions (0 being left most).

In cash games, again, my own HUD pops up in the proper spot, but a few others are out of position.

In SNG, same as above, some (usually to my left) are out of position, but not all.

And with all of the above, attempting to save their new position once I've corrected them does nothing.

=(

[WhiteRider]

Please read the "Troubleshooting" section of the Tutorial: Preferred Seating which should sort out your preferred seating issues - a few of the things mentioned there are relevant to Merge.
If it still doesn't work correctly please report your problem - your logs along with a screenshot and hand history file should let us see what is wrong.

As for tournament results, please read the Tournaments FAQ. Merge do not provide tournament results so PT3 has to "detect" them when it can, but in the case of a freeroll that is not likely to be possible.
However, if you attach a few example hand history files to a Support ticket and tell us what you actually won we'll have a look if anything can be done in the future.
In the meantime you can enter the results via the menu option Tournaments > Enter Results.

[Wraith]

I originally used the troubleshooting section to ensure I had the proper seating done. What Im having issues with is that my own HUD always shows where it should, but the spots to my left are always off by 1-2 positions. Why would saving not fix this? When I open up new tables, the problem repeats itself. Saving does not work, period, on either cash tables or tournies/sng.

I also noticed a few hands from yesterday are reporting erroneus winnings.

Im considering reinstalling and losing all my information, but I lsot access to one of my emails and I believe it was the one I used to upgrade my PT, which is unfortunate so Id like to know if there is a way for me to obtain that if I need to redownload PT. Repurchasing is out of the question.

[WhiteRider]

Are you playing 6-max tables?

If you move your own stats a little and Save Layout, do they appear in the new position on new tables? (So we can see whether the saving is working at all. It is possible, although unlikely, that PT3 isn't able to update the file in which it stores the settings.)

Do you have PT3 configured to always Run As Administrator? (if you're using Windows Vista or 7)
ATTENTION: Windows VISTA and 7 users, you must read this...

You can access your registration codes at any time via this website, by visiting My Account > Registration Codes in the Side Navigation bar.

[Wraith]

Im playing 6max. my own HUD isnt changing position either when I try to save and open a new table. Using WIndows XP.

I jsut started this new user name, Im pretty sure my old username is linked to my old email, I havent looke dinto yet so this username shows no registration code. If it comes down to it Im sure I can give you my old email and see if its linked to the username I wouldve most likely used to correct it and move those codes to his new username (which I would prefer).

[WhiteRider]

Check that your PokerTracker 3 folder (and subfolders, in particular the Data folder and the layouts.pt3 file in that folder) are not protected / read-only. (Right-click > Properties)
If the permissions were changed accidentally it could prevent changes of settings within PT3.

If you continue to have trouble please report your problem and one of our support techs will work with you to get things sorted out.

You can also get your email address updated, or registration code linked to your new address, or whatever you prefer, if you open a Support ticket and tell us the old and new addresses, etc.

[Wraith]

Read only is checked and when I try to change/apply to all subfolders they continue to have read only checked. PT is closed when Im trying this as well. It looks liek it did try to go through and apply all the changes the first time, so maybe it applied but the main folders just continue to be read only. Ill give that a try and report back if it seems nothing has changed.

That might be the problem I just dont know why the change isnt applying or why they were changed to read only. There shouldnt be any administrative issues.

[Wraith]

Opend a 6max, everything popped up where it should. Lets hope that fixed the problem.

[WhiteRider]

Great, thanks for the update.