poker tracker 3 not importing hands

[4 suit love]

i load up poker tracker 3 and click begin auto import and this is the error i get in red text

Unable to begin feeder import process. Reason: Unsupported database type: PokerTracker 3 Database ()

can anyone tell me what i can do to solve this problem thank you

[WhiteRider]

That sounds like you have an old database - did you just update PT3, maybe after trying the trial a while ago?
If you don't have many hands in your database yet then the easiest solution will probably be to create a new database and re-import the hands.
If you still get the error in a new database please report your problem - your log files will contain information which will let us work out what is going wrong and get things working for you.