problem with restoring backed up data.

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problem with restoring backed up data.

Postby richeh » Sat Sep 03, 2011 9:19 am

Hi,

A month or so ago I had to format my pc. so I backed up my pt3 data through the software and onto a external harddrive. The winrar file afterwards was 60,660KB then when unziped roughly 1GB

anyway when I come to restore the database it restores all my pt3 settings but not the database comes up in red with an error.

Is there anyway I could salavage the data because its about a years worth in poker and is pretty usefull to me.

thanks

added info, when I upzip the rar file and try to import just the 'DB0.backup' PT3 comes back with 'file not found' error.

Rich.
richeh
 
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Re: problem with restoring backed up data.

Postby WhiteRider » Sat Sep 03, 2011 9:58 am

Please enable logging, restart PT3 and reproduce the problem and then attach the PokerTracker.log file to a Support ticket so that we can see the full error.
Thanks.

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