PT error message & forced to close

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PT error message & forced to close

Postby Tonto1979 » Fri Aug 19, 2011 4:57 pm

I was noticing that the HUD wasnt updating on my ipoker SNG tables and so I stopped and restarted the auto-import.

I then received an error message popup as follows:
[ img ]

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I could look at the import status and took the following screenshot showing errors occuring on the auto-import prior to the above error. Quite honestly, I didnt even notice the errors when I stopped and restarted the autoimport moments before.
[ img ]

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To clarify, I was auto-importing from ipoker at the time and never had any (big) issues prior to this occuring.

Thanks for any help or suggestions.
Tonto1979
 
Posts: 15
Joined: Fri Apr 02, 2010 6:55 pm

Re: PT error message & forced to close

Postby WhiteRider » Sat Aug 20, 2011 4:53 am

Please compress and attach the hand history file(s) which was being imported to a Support ticket so that we can investigate.

Please enable logging and if you see this again send us the log files too.
Tutorial: Submitting a Bug Report
Thanks.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


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