Manual import from Everest Client history

[Lupus583]

Hello everyone!

Ich have the follwing problem. In my last session on Everest Poker I was all-in and did win the hand. Immediately after (thank god!) winnig the pot Everest client crashed completly and restared. Unfortunately it seems the hand history had not be written by EP, because PT3 didn't import this hand.
Is there a way to manual import this hand? I found it in the in the client history (think it's on EP server), but when I try to copy it to clipboard and in a new .txt file PT says unsopported format trying manual import.
Thanks for some suggestions!

Greetings,
Michael

[kraada]

Try emailing Everest support - they may be able to send you a copy of the hand in a format we can import.

[Lupus583]

Hey,
thanks for your reply.

I allready asked EP support, but the won't send me the histories, but the refered to the in client history.
So it seems, that this stack is lost for my PT3 database. I think I can live with that, beacause it's in my account ;)

Greetings,

Lupus

[kraada]

It's certainly better that way than the other way around!

If you just want your total winnings to work out right, you could also look into editing a hand history to make a fake one that just shows you winning a full stack - that's a little bit tedious but it would get your amount won working out properly at least.

[tarix]

I found it in the in the client history (think it's on EP server), but when I try to copy it to clipboard and in a new .txt file PT says unsopported format trying manual import.

Attach this file you made to a ticket. We might be able to add support for it in the future.