PokerTracker not working?

[samtam]

Hi, I just bought this application to use, as I just received my mac today. However, I seem to be having problems running the program. Whenever I start up PokerTracker, I am unable to connect to the database. I searched for answers from previous threads, but none of it seemed to work. Would this problem be related to the new Lion OS? Thanks!

[kraada]

It's possible but I surely hope not. Do you have PostgreSQL installed on your system? Look for a PostgreSQL 8.4 folder in Applications and let me know if it's there.

[samtam]

Nope, Postgres isn't in the applications folder. It shows up in the library folder instead.

[kraada]

Then please try re-running the PostgreSQL installer, available here and see if that fixes things for you.

[samtam]

Near the end of the installation, i get this message: "Problem running post-install step. Installation may not complete correctly. The database cluster initialization failed."

I don't know if this helps, but I made a PostgreSQL in the applications directory as the installing directory. However, when i opened the folder after the installation, it was completely empty.

Thanks again for your help!

[kraada]

If you go into Utilities -> Console do you see errors there relating to PostgreSQL? If so could you paste the contents of those errors here?

[samtam]

7/21/11 12:40:49.295 PM Installer: PokerTracker 3 Installation Log
7/21/11 12:40:49.295 PM Installer: Opened from: /Volumes/PokerTracker 3/PokerTracker 3.mpkg
7/21/11 12:40:49.368 PM Installer: Package Authoring Warning: PokerTracker 3.pkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
7/21/11 12:40:49.368 PM Installer: Package Authoring Warning: PokerTracker 3.mpkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
7/21/11 12:41:16.788 PM Installer: Install: "PokerTracker 3"
7/21/11 12:41:16.788 PM Installer: Install: "PokerTracker 3"
7/21/11 12:41:17.624 PM installd: Installed "PokerTracker 3" ()
7/21/11 12:43:13.634 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 12:51:37.648 PM [0x0-0x15015].com.pokertracker.pokertracker3: Problem running post-install step. Installation may not complete correctly
7/21/11 12:51:37.648 PM [0x0-0x15015].com.pokertracker.pokertracker3: The database cluster initialisation failed.
7/21/11 12:51:38.876 PM [0x0-0x15015].com.pokertracker.pokertracker3: PokerTracker(171,0xac2af2c0) malloc: *** error for object 0xbffff044: pointer being freed was not allocated
7/21/11 12:51:38.876 PM [0x0-0x15015].com.pokertracker.pokertracker3: *** set a breakpoint in malloc_error_break to debug
7/21/11 12:51:40.573 PM com.apple.launchd.peruser.501: ([0x0-0x15015].com.pokertracker.pokertracker3[171]) Job appears to have crashed: Segmentation fault: 11
7/21/11 12:51:40.766 PM ReportCrash: Saved crash report for PokerTracker[171] version ??? (3.0) to /Users/Sam/Library/Logs/DiagnosticReports/PokerTracker_2011-07-21-125140_Samuels-MacBook-Air.crash
7/21/11 12:52:06.072 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 12:52:38.836 PM com.apple.launchd.peruser.501: ([0x0-0x1c01c].com.pokertracker.pokertracker3[1622]) Exited with code: 255
7/21/11 12:53:19.492 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 12:54:13.344 PM com.apple.launchd.peruser.501: ([0x0-0x1d01d].com.pokertracker.pokertracker3[1626]) Exited with code: 255
7/21/11 1:01:17.903 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 1:01:25.188 PM com.apple.launchd.peruser.501: ([0x0-0x27027].com.pokertracker.pokertracker3[1665]) Exited with code: 255
7/21/11 1:06:27.768 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 1:06:34.890 PM com.apple.launchd.peruser.501: ([0x0-0x2d02d].com.pokertracker.pokertracker3[1700]) Exited with code: 255
7/21/11 1:19:14.302 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 1:19:56.193 PM com.apple.launchd.peruser.501: ([0x0-0x44044].com.pokertracker.pokertracker3[5988]) Exited with code: 255
7/21/11 1:26:01.809 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 1:29:12.682 PM com.apple.launchd.peruser.501: ([0x0-0x4c04c].com.pokertracker.pokertracker3[6022]) Exited with code: 255
7/21/11 1:29:54.425 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 1:30:03.207 PM com.apple.launchd.peruser.501: ([0x0-0x10010].com.pokertracker.pokertracker3[161]) Exited with code: 255
7/21/11 1:32:58.658 PM Installer: PokerTracker 3 Installation Log
7/21/11 1:32:58.658 PM Installer: Opened from: /Volumes/PokerTracker 3/PokerTracker 3.mpkg
7/21/11 1:32:58.744 PM Installer: Package Authoring Warning: PokerTracker 3.pkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
7/21/11 1:32:58.745 PM Installer: Package Authoring Warning: PokerTracker 3.mpkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
7/21/11 1:33:33.663 PM Installer: Upgrade: "PokerTracker 3"
7/21/11 1:33:33.663 PM Installer: Upgrade: "PokerTracker 3"
7/21/11 1:33:34.509 PM installd: Installed "PokerTracker 3" ()
7/21/11 1:34:00.358 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 1:34:29.200 PM com.apple.launchd.peruser.501: ([0x0-0x1e01e].com.pokertracker.pokertracker3[250]) Exited with code: 255
7/21/11 1:36:43.626 PM Installer: PokerTracker 3 Installer Installation Log
7/21/11 1:36:43.626 PM Installer: Opened from: /Volumes/PokerTracker 3 1/PokerTracker 3 Installer.mpkg
7/21/11 1:36:43.683 PM Installer: Package Authoring Warning: PokerTracker 3.pkg authorization level is AdminAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
7/21/11 1:36:43.684 PM Installer: Package Authoring Warning: PokerTracker 3 Installer.mpkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
7/21/11 1:36:59.871 PM Installer: Upgrade: "PokerTracker 3 Installer"
7/21/11 1:36:59.871 PM Installer: Upgrade: "PokerTracker 3"
7/21/11 1:37:00.640 PM installd: Installed "PokerTracker 3 Installer" ()
7/21/11 1:37:11.202 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 1:44:09.359 PM com.apple.launchd.peruser.501: ([0x0-0x2b02b].com.pokertracker.pokertracker3[298]) Exited with code: 255
7/21/11 1:49:47.622 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 1:49:56.185 PM com.apple.launchd.peruser.501: ([0x0-0x10010].com.pokertracker.pokertracker3[163]) Exited with code: 255
7/21/11 1:58:38.478 PM Installer: PokerTracker 3 Installer Installation Log
7/21/11 1:58:38.478 PM Installer: Opened from: /Volumes/PokerTracker 3/PokerTracker 3 Installer.mpkg
7/21/11 1:58:38.571 PM Installer: Package Authoring Warning: PokerTracker 3.pkg authorization level is AdminAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
7/21/11 1:58:38.571 PM Installer: Package Authoring Warning: PokerTracker 3 Installer.mpkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
7/21/11 1:58:55.569 PM Installer: Upgrade: "PokerTracker 3 Installer"
7/21/11 1:58:55.569 PM Installer: Upgrade: "PokerTracker 3"
7/21/11 1:58:56.442 PM installd: Installed "PokerTracker 3 Installer" ()
7/21/11 2:06:54.341 PM System Preferences: mountable disk appeared: /Volumes/PokerTracker 3
7/21/11 2:06:54.342 PM System Preferences: Disk Image found and ignored: disk1s2 /Volumes/PokerTracker 3
7/21/11 2:13:26.693 PM Installer: PokerTracker 3 Installation Log
7/21/11 2:13:26.693 PM Installer: Opened from: /Volumes/PokerTracker 3/PokerTracker 3.mpkg
7/21/11 2:13:26.739 PM Installer: Package Authoring Warning: PokerTracker 3.pkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
7/21/11 2:13:26.739 PM Installer: Package Authoring Warning: PokerTracker 3.mpkg authorization level is NoAuthorization but was promoted to RootAuthorization for compatibility, ensure authorization level is sufficient to install.
7/21/11 2:13:57.465 PM Installer: Upgrade: "PokerTracker 3"
7/21/11 2:13:57.465 PM Installer: Upgrade: "PokerTracker 3"
7/21/11 2:13:58.325 PM installd: Installed "PokerTracker 3" ()
7/21/11 2:16:06.739 PM PokerTracker: CFURLCreateWithString was passed this invalid URL string: '/System/Library/CoreServices/CommonCocoaPanels.bundle' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
7/21/11 2:17:00.759 PM [0x0-0x3f03f].com.pokertracker.pokertracker3: Problem running post-install step. Installation may not complete correctly
7/21/11 2:17:00.759 PM [0x0-0x3f03f].com.pokertracker.pokertracker3: The database cluster initialisation failed.
7/21/11 2:17:01.913 PM [0x0-0x3f03f].com.pokertracker.pokertracker3: PokerTracker(365,0xac2af2c0) malloc: *** error for object 0xbffff044: pointer being freed was not allocated
7/21/11 2:17:01.913 PM [0x0-0x3f03f].com.pokertracker.pokertracker3: *** set a breakpoint in malloc_error_break to debug
7/21/11 2:17:03.568 PM com.apple.launchd.peruser.501: ([0x0-0x3f03f].com.pokertracker.pokertracker3[365]) Job appears to have crashed: Segmentation fault: 11
7/21/11 2:17:03.755 PM ReportCrash: Saved crash report for PokerTracker[365] version ??? (3.0) to /Users/Sam/Library/Logs/DiagnosticReports/PokerTracker_2011-07-21-141703_Samuels-MacBook-Air.crash


I just want to add another note, that when I tried installing PostgreSQL directly from PokerTracker, the message saying that the "database clutter initialization failed" didn't appear. However, PokerTracker crashed as soon as the installation of PostgreSQL finished.

[kraada]

Apparently the PostgreSQL installer is not currently functional on Lion - we are hoping that EnterpriseDB (the company that puts out the installer) will release a version compatible with Lion in the near future.