Adding Aliases

[mckins69]

I am having trouble adding my new aliases on PokerTracker 3. Each time I attempt to add them, the program locks up and gets stuck in 'not responding' mode. What can be done to avoid this?

[WhiteRider]

How many players do you have in your database? It can take a little while to populate the player list if you have a large number. If you have players from multiple sites try selecting the site you're interested in from the list as soon as the window appears, or just open the window and leave it to populate without starting to type - you may need to leave it for a few minutes if you have a large database.

[mckins69]

How many players do you have in your database? It can take a little while to populate the player list if you have a large number. If you have players from multiple sites try selecting the site you're interested in from the list as soon as the window appears, or just open the window and leave it to populate without starting to type - you may need to leave it for a few minutes if you have a large database.

My database only has 150K hands to it. Despite that, I waited close to an hour for PT3 to populate so I could add aliases from two new sites. What are the other possible causes?

[kraada]

What are the specs on your computer? What version of PT3 are you using?

[mckins69]

I have an HP HPE-410F, with AMD Phenom II x6 1045T Processor (2.7 GHz) with 8 RAM. I am running Windows 7. My current PT3 version is 3.10.

[kraada]

Please try upgrading to our most recent beta version (available on our download page) and see if that helps. If it doesn't, please restart PT3 with the Logging Enabled link, reproduce this delay and report it - the log file will give us considerably more information that we can use to figure out what is the best way to proceed. The times you are describing are far longer than I would expect given your database size and system specifications.

[mckins69]

Please try upgrading to our most recent beta version (available on our download page) and see if that helps. If it doesn't, please restart PT3 with the Logging Enabled link, reproduce this delay and report it - the log file will give us considerably more information that we can use to figure out what is the best way to proceed. The times you are describing are far longer than I would expect given your database size and system specifications.

I upgraded to the beta version, and the issue persists. How do I restart PT3 with the Logging Enabled Link? I cannot seem to find that link. Thank you for your continued assistance.

[kraada]

You should find it in the Start Menu. If you're on a Mac, hold down Option when you click to start PT3 and PT3 will start with logging enabled.

[mckins69]

I found the Logging Enabled feature within PT3. I went through the process of adding an alias, and the system locked up again. How can I access this log?

[WhiteRider]

The words report it in kraada's post (or here) are a link which takes you to the Tutorial: Submitting a Bug Report, which explains how to find and send us your log files.