Merge(RPM) SNG HH not importing correctly

[Tonto1979]

I've been playing on RPM for the last few weeks and after every session, I get the message that I haven't entered a tournament summary message (or whatever it actually says). The rest of the summaries are either imported / automatically filled in from HH info.

I need to manually reimport all that sessions HH in order to have the tournament summaries corrected. Is there any way that this can be done without me having to reimport the days HH?

I've kept PT running until well after my session has finished to ensure that all HH have been imported but even then, theres always one that doesnt get included.

I'm running v3.11.2

[WhiteRider]

What type of tournaments are these? Merge do not include any summary information in their tournament hand histories so there is only a certain amount of info we can detect automatically - please read the Tutorial: Tournament Auto Detection.

If you think all tournaments should be able to be detected please compress and attach a set of hand history files to a Support ticket along with details of what does and doesn't work and we will investigate further.

[Tonto1979]

What type of tournaments are these? Merge do not include any summary information in their tournament hand histories so there is only a certain amount of info we can detect automatically[/url].

They are 6max super turbo sngs. Every SNG I play in each session bar one is always identified correctly which is why it seems strange to me. If PT can correctly identify 99.9% of the hh, why not the other one? :?

If you think all tournaments should be able to be detected please compress and attach a set of hand history files to a Support ticket along with details of what does and doesn't work and we will investigate further.

As above, considering that its only ever 1 SNG out of a session that isnt identified, it seems not quite right to me. At this point in time, I cant identify a specific hh that hasnt been identified correctly as I have always just manually reimported all that sessions hh in order to get rid of the error popup and to have an accurate record of what I played.

I'll be playing later and will try to identify which hh isnt being identified and send that hh along with one that is being correctly identified to see if anything can be figured out.

[WhiteRider]

That's great, thanks - we'll get back to you via your ticket when you have chance to send us the information.