Access Violation on Import

[Puzz]

Hi,

Just bought the commercial release today, and as I am importing hands from ipoker I am getting the message:

"2008/05/16 16:10:11: Access violation(Line #55)
2008/05/16 16:10:12: iPoker: Hand Imported (#983048823)"

I get this after every hand, with the line # changing every time. In my Import Statistics tab it says I have imported all hands with 0 Errors.

Not sure why this keeps coming up, and it seems to me I am not actually importing the hands into my database (none of my stats have changed even though I have been importing 500+ hands this session)

[WhiteRider]

Not sure about the error, but if it says hands have been imported then it should be ok.
Click Refresh on the Texas Holdem tab. Stats are not refreshed automatically after every import because it would be permanently changing.

[Josh]

Please attach the xml file that is causing this error to a support ticket.

[Puzz]

Josh I am not quite sure what you mean?

I exported data mined hands from pt2 into text files (from someone elses computer), and when I tried to import into PT3 I was getting the Access Violation line coming up. When I originally imported these mined hands into pt2 they went in without any problems at all. PT3 seems to be reading these hands but I wasnt sure if it was causing incorrect data which I had not noticed yet.

Please explain about xml file and I will send it through.

Thanks for quick reply

[WhiteRider]

If you are importing from text files, attach one of the text files that fail. I guess Josh assumed you were using original hand history files which would have been .xml.

[Ypsi]

i have the same problem by importing my pokertracker 2 database(i dont have any titan hands), where can i find this xml file ?
pokertracker logs say very often

2008/05/16 19:08:24: Error: Trying to access an empty data array 544 out of 63284 (id: 43614)
2008/05/16 19:08:24: Error: Trying to access an empty data array 545 out of 63284 (id: 43615)
2008/05/16 19:08:24: Error: Trying to access an empty data array 546 out of 63284 (id: 43616)
2008/05/16 19:08:24: Error: Trying to access an empty data array 547 out of 63284 (id: 43617)
2008/05/16 19:08:24: Error: Trying to access an empty data array 548 out of 63284 (id: 43618)
2008/05/16 19:08:24: Error: Trying to access an empty data array 549 out of 63284 (id: 43619)
......
2008/05/16 19:08:24: Error: Trying to access an empty data array 739 out of 63284 (id: 43809)

[WhiteRider]

i have the same problem by importing my pokertracker 2 database(i dont have any titan hands), where can i find this xml file ?

How are you importing? Are you converting a PT2 database using PT3, or did you export from PT2 and are now importing?
If it's the second case, then you know where the files are because you started the Manual Import. As I said above, these will not be xml files, they will be text files.

[Ypsi]

i have the same problem by importing my pokertracker 2 database(i dont have any titan hands), where can i find this xml file ?

How are you importing? Are you converting a PT2 database using PT3, or did you export from PT2 and are now importing?
If it's the second case, then you know where the files are because you started the Manual Import. As I said above, these will not be xml files, they will be text files.

case 1, i imported my database, i dont know which hand make problem, because PT3 crashed with the Error Message Access Violation

[WhiteRider]

OK, please enable logging (Configure -> Options), reproduce the problem, and submit the PokerTracker.log file to the Support system. Please link to this topic.