Completed tourneys showing zero hands

[nomdeguerre]

Hi, I just started using PT3 today and I've played about 40 tourneys. They were all $7 Hyperturbo HUSNGs on Stars. All but two of them imported fine, and I can view the hands played in each tourney.

However there were two tourneys played where when I click on them in the 'tournaments' window have no hands listed in the 'tournament hands' box below. They were both very fast games since the start time and end time are the same in both cases, and I assume these were simple 'all-in on the first hand' cases which ended immediately. They've also been listed as standard HU sngs rather than Hyperturbos in the 'General' tab, and are listed seperately from the other Hyperturbo games.

Is this a problem you're aware of, and if so, how can I fix it?

Thanks

[nomdeguerre]

Update: I just played another Hyperturbo which lasted 5 minutes this time, and the hands are showing. But again it's been listed as a standard SNG, rather than a Hyperturbo as it should be.

[kraada]

Please attach the hand history for the tournament that doesn't detect properly to a support ticket for us so that we can look into what we need to do to get this fixed. In the meantime, you can edit the tournament type manually via the Tournaments --> Enter Holdem Results window.

[nomdeguerre]

Thanks, I'll do that. The only problem is that the tournaments are no longer in the default PokerStars hand history folder, so I assume that PokerTracker must move them to an archive folder when they've been processed. Could you tell me the name of the archive folder please, and I'll send the files not showing any hands to you.

By way of an update, I played over 100 tourneys yesterday and 2/3 of them are being displayed as standard SNGs on the General tab, even though they were all Hyper-turbos. This isn't a huge issue because I can still see my overall ROI etc., but it's puzzling as to why PT thinks they're different.

[kraada]

The default processed folder is C:\Program Files (x86)\PokerTracker 3\Processed - and you can find whatever it is set to specifically on your machine on the Auto Import --> Preferences tab.

Once we have the hands we'll be able to better assess what's going on in this case and figure out what are the appropriate steps to take going forward.