HUD Stats NOT SAVING

[standouts]

OK I can't make any changes to my HUD in anyway. If I try to add a stat or change something simple like displaying the HUD on Hero or not it just doesn't allow me to change these things or save them mostly. I will show the changes up until I click apply and then once I hit that and close out the box I go back in and any work done is just gone. If someone has any knowledge on why this is happening or what I can do to fix this problem I would appreciate the help. Thanks in advance.

[WhiteRider]

The mostly likely cause is editing a different profile to the one being used at the table. e.g. If you're playing tournaments but edited the cash profile, or you added a new profile but didn't set it to be the default for your table type, then your changes won't affect what you see at the table.
Please see the Tutorial: Managing HUD Profiles for more information.

[standouts]

No I am not editing a different profile and it has nothing to do with not viewing the right one at the table. It isn't saving anything I am doing to any of the different profiles. It won't allow me to make any changes to my HUD, but I do have a custom profile that I imported when I switched computers. Not sure if that makes a difference, but the new profile I imported is set as the default for the table type. I also can tell if the changes are saving to the profile or not because when I go back into the option to change and look at that profile nothing I did is there.

[WhiteRider]

What operating system do you have?
If it's Windows Vista or 7, is PT3 set to Run As Administrator? If not, the changes may not be saved to file properly (although if the changes aren't there when you re-open the window without restarting PT3 then that shouldn't matter).
ATTENTION: Windows VISTA and 7 users, you must read this...

When you add stats do you see them appear in the list on the right hand side?
Can you post some screenshots of the before and after when you add stats so that we can see what you're doing?

[standouts]

Sorry for the slow responses I have been busy. I am using Windows 7 and right now i can't grab a SS, but maybe later when I get home I can put something together. Right now when I add a stat or any option onto any of the groups it will just show up as normal like everything would be okay, but once I select OK or hit apply and close it down it will be gone if I reopen it even 5 seconds later. For whatever reason it just isn't allowing me to edit any of my profiles in any way. Its really weird as I have never had this problem before. I also hadn't tried editing anything since moving to this new computer also.

[standouts]

I am now also having problems with the HUD display not showing up over the right players. I have to move a few of them around the table because it shows up not synced correctly. I know I should be setting my preferred seat in the config and that is already setup. For some reason this just starting acting up since I downloaded the newer version of the client. I am having a ton of problems with this right now and would really appreciate some sort of help in fixing all these problems. Also, along with the fact that not all of the displays line up correctly, some of the current players I already have stats on don't show up sometimes either while still showing up on other tables. Something really wacky is going on here and I can't figure out how to fix it.

[WhiteRider]

Please create a Support ticket and someone will work with you directly to get things sorted. It sounds like some sort of permissions issue and if we can't see what is causing it from your screenshots we'll be able to schedule a remote session where someone can connect to your computer and help you get things working directly.